The Tiny Tech Logo - Thetinytech.com
No Result
View All Result
Friday, June 2, 2023
  • Home
  • Artificial Intelligence
  • Cyber Security
  • Mobile Phones
    • Apple
    • Google Pixel
    • Huawei
    • Nokia
    • Samsung
  • Software
  • Technology
  • Write For Us
Subscribe
The Tiny Tech Logo - Thetinytech.com
  • Home
  • Artificial Intelligence
  • Cyber Security
  • Mobile Phones
    • Apple
    • Google Pixel
    • Huawei
    • Nokia
    • Samsung
  • Software
  • Technology
  • Write For Us
No Result
View All Result
The Tiny Tech Logo - Thetinytech.com
No Result
View All Result

7 Customer Statistics to Help Businesses Know More About Their Customer

Alba Fores by Alba Fores
in Technology
0
152
SHARES
1.9k
VIEWS
Share on FacebookShare on Twitter

In every industry, the customer is king and is always right. So, customers’ expectations of exemplary customer service continue to rise, and the businesses that prioritize superior service keep growing. Good customer experiences lead to more return customers, new customers through word-of-mouth, brand loyalty, and increased profits.

To develop a working strategy, you need to know your customers’ expectations, preferred interaction channels, and attitudes towards your customer service. Here are a few vital customer service statistics to help you serve your customers better now and in the future.

Contents hide
1 1. Statistics on the value of exemplary customer service
2 2. Statistics on the effect of poor customer service
3 3. Statistics on the state of customer service
4 4. Statistics on customer service expectations
5 5. Statistics on customer service communication channels
6 6. Statistics on the importance of customer service personalization
7 7. Statistics on the importance of speed and short wait times
8 Conclusion

1. Statistics on the value of exemplary customer service

Microsoft: 96% of consumers across the globe consider customer service an essential factor when choosing brand loyalty.

Bain & Company: A 5% increase in customer retention produces a 25% increase in profits.

Gartner: 64% of consumers consider customer experience an important factor than price when making a buying decision.

Salesforce Research: 78% of consumers will buy again from a company with excellent customer service even after a mistake.

Dimensional Research: 52% of consumers claim to have made an extra purchase from a company after a positive customer experience.

American Express: Americans will pay an extra 17% to purchase from companies with excellent customer service reputations.

2. Statistics on the effect of poor customer service

Vision Critical: 42% of American consumers will stop doing business with a company after two bad customer service experiences.

Zendesk: 54% of consumers shared their negative experiences with over five people.

American Express: 33% of consumers would consider changing brands after one bad customer experience.

Esteban Kolsky: One out of 26 customers will inform a business about their poor customer service experience, while the other 25 would leave without complaining or explaining.

New Voice Media: The number one reason consumers switch brands is that they feel unappreciated.

3. Statistics on the state of customer service

Harris interactive: 89% of consumers have purchased from competitors after a bad customer experience.

American Express: 81% of Americans feel that companies meet and others exceed their customer service expectations.

Microsoft: 67% of consumers worldwide feel that customer service is improving.

Harvard Business Review: 80% of firms analyze customer experiences through customer satisfaction scores and use this customer data to improve their services.

4. Statistics on customer service expectations

Statista: 33% of consumers expect the most important element of exemplary customer service to be a single interaction problem resolution, no matter how long it takes.

Salesforce: 59% of consumers feel firms should offer outstanding customer-centric digital experiences.

Accenture: 48% of consumers expect brands to offer them special treatment for customer loyalty.

Microsoft: 52% of consumers worldwide believe that brands should take action on customer feedback.

American Express: 68% of consumers believe a polite customer service representative is the key to stellar customer service.

Bain & Company: Consumers are four times more likely to turn to competitor brands when their problem is service-based.

Dimensional research: Having to explain their problem to more than one person is poor customer service, according to 72% of consumers.

5. Statistics on customer service communication channels

Salesforce: 64% of customer service teams use customer portals, while 84% of customers use the portals.

Salesforce: 66% of customer service agents compared to 82% of consumers use knowledge bases like online FAQs.

Forrester: 63% of online customers will most likely return to a website with a live chat.

Comm100: Millennials prefer live chat from customer service teams over any other communication channel.

Salesforce: 75% of consumers want a consistent customer experience regardless of the communication channel they use.

Salesforce: 81% of consumers use online chat to communicate with a company, yet only 52% of companies use live chat.

6. Statistics on the importance of customer service personalization

Salesforce Research: 63% of consumers expect companies to know their customers’ needs and expectations.

Trust Pilot: a company’s online conversion rate can increase by about 8% when it includes personalized customer service interactions.

Salesforce: 79% of consumers would share their personal, relevant information for personalized engagement where they are instantly identified and understood.

7. Statistics on the importance of speed and short wait times

Zendesk: 64% of consumers expect real-time support regardless of the customer service channels they use.

Zendesk: about 70% of consumers are irritated when companies transfer their calls between departments or agents.

HubSpot Research: 33% of consumers get irritated when they have to wait on hold.

Statista: 12% of American consumers consider a lack of speed their number one service frustration.

Forrester: 66% of US consumers believe the best way companies can provide better customer experiences is to value their customers’ time.

McKinsey: 75% of online customers expect help in less than five minutes.

Plum Voice: 33% of consumers are unwilling to wait on hold. 27.6% say they would wait for one minute, and 4.1% say they would wait for as long as it took.

Conclusion

If you make good customer service your top priority, you will experience an increase in loyal customers and profits. Consider training your customer service teams on the best practices for dealing with all types of consumers to provide great customer service.

You can incorporate digital signage in your premises to highlight some important customer statistics to remind your customer service agents of the value of good customer service.

Consider these customer service stats to improve your customer service consistently to provide good customer service experiences for every customer engagement, whether physical or online.

  • Trending
  • Comments
  • Latest
Streamonsport

Streamonsport: Football live streaming free 2023

123sport : 25 Meilleurs sites pour regarder du Football en Streaming Gratuitement (édition 2021)

Papystreaming

Papystreaming, what is it exactly?

Annuaire Telechargement

Zone Telechargement Address Change To Annuaire Telechargement / Zone Annuaire

Papystreaming

Papystreaming, what is it exactly?

3
mobil uygulama geliştirme

Mobil Uygulama Geliştirme – Android Uygulama Yapma Artık Çok Kolay

3
ZuStreaming

ZuStream the Streaming site (equal or illegal?)

3
Hulu Vs Netflix

Hulu Vs Netflix Which One is Better ?

1
Is It Possible To Have A Successful Online Business Without Investing Lots Of Money In Your SEO?

Is It Possible To Have A Successful Online Business Without Investing Lots Of Money In Your SEO?

How to Find a Trustworthy Solar Energy Company: A Guide for Your Small House

Shot of a customer paying for their order with a credit card machine in a cafe

7 Steps You Can Take Right Now to Protect Your Financial Information

How Many Different Forms Of Online Marketing Are There And Which Strategies Are The Best For Small Businesses?

Recent News

Is It Possible To Have A Successful Online Business Without Investing Lots Of Money In Your SEO?

Is It Possible To Have A Successful Online Business Without Investing Lots Of Money In Your SEO?

How to Find a Trustworthy Solar Energy Company: A Guide for Your Small House

Categories

  • Android
  • App
  • Apple
  • Artificial Intelligence
  • Auto
  • Business
  • Casino
  • Cyber Security
  • Design
  • Gadget
  • Game
  • iOS
  • iPhone
  • Mobile Phones
  • SEO
  • Software
  • Technology
  • Tips & Tricks
  • Uncategorized
  • Writing

Contact

Email: thetinytech23@gmail.com

Site Navigation

  • Android
  • Artificial Intelligence
  • Cyber Security
  • Gadget
  • iOS
  • Mobile Phones
  • Software
  • Technology
  • Tips & Tricks
  • Write For Us
  • About Us
  • Terms and Conditions
  • Privacy Policy

© 2020 and Developed By The Tiny Tech

No Result
View All Result
  • Home
  • Artificial Intelligence
  • Cyber Security
  • Mobile Phones
    • Apple
    • Google Pixel
    • Huawei
    • Nokia
    • Samsung
  • Software
  • Technology
  • Write For Us

© 2020 and Developed By The Tiny Tech

Login to your account below

Forgotten Password?

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In